Customer Success is Revenue Success

Retain, Expand & Drive Customer Growth

Your role isn’t just about keeping customers happy—it’s about driving renewals, expansion, and long-term value. Whether you're managing high-value accounts, securing renewals, or uncovering upsell opportunities, your ability to build trust and deliver results is what sets you apart.

How The Lennox Academy Helps Account Managers & CSMs Thrive

  • Proactive Account Management – Master retention strategies to prevent churn and strengthen relationships.
  • Expansion & Revenue Growth – Learn how to uncover upsell and cross-sell opportunities without being "salesy."
  • Customer-Centric Communication – Enhance your ability to handle difficult conversations and navigate renewals with confidence
  • Community & Peer Learning – Network with top-performing AMs and CSMs to share best practices.

Key Programs & Courses for Account Managers & CSMs

Strategic Account Planning

Drive long-term customer growth with structured planning.

Mastering Renewals & Retention

Reduce churn and secure contract renewals with ease.

The Art of Expansion Selling

Turn customers into revenue-driving advocates.

Building Executive Relationship

Gain stakeholder buy-in and position yourself as a trusted advisor.

The Lennox Academy delivers practical, results-focused training that has genuinely improved how we connect with prospects and book meetings. I highly recommend them to any team looking to elevate their prospecting efforts and achieve measurable outcomes
Terri Kelly-McDermott
BDR Manager, LearnUpon

Take Your Customer Management to the Next Level

The best Account Managers and CSMs don’t just support customers—they grow business. Elevate your skills and drive real impact.

Book a Call

THE REVENUE ROOM

One sales resource in your inbox every week!

    We won't send you spam. Unsubscribe at any time.

    © 2025 The Lennox Academy. All rights reserved.
    Terms of Service
    Privacy Policy